Return and exchange policy
At our webshop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and exchange policy to ensure your peace of mind. Please review the following guidelines and procedures for returns and exchanges:
1. Eligibility:
To be eligible for a return or exchange, the following conditions must be met:
- The item(s) must be in their original condition, unused, and with any tags or labels still attached.
- The return/exchange request must be initiated within [number of days] days from the date of delivery.
- Some items, such as perishable goods, intimate apparel, or personalized/customized products, may not be eligible for return or exchange due to hygiene or customization reasons. Please check the product description or contact our customer support team for specific details.
2. Return Process:
If you wish to return an item, please follow these steps:
- Contact our customer support team within the designated return period to initiate the return request. Provide your order details and the reason for the return.
- Our customer support team will guide you through the return process, including providing you with a return authorization number and any necessary return shipping instructions.
- Pack the item securely in its original packaging or a suitable alternative to prevent damage during transit.
- Ship the item back to the designated return address using a trackable shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product).
- Once the returned item is received and inspected, we will notify you of the status of your return and proceed with the refund or exchange as applicable.
3. Refund:
- If your return is approved, we will initiate a refund to your original payment method (credit card, PayPal, etc.) within [number of days] days.
- Please note that the refund processing time may vary depending on your financial institution and payment method. If you have any concerns or questions regarding the refund, feel free to reach out to our customer support team.
4. Exchange:
- If you wish to exchange an item for a different size, color, or a different product altogether, please follow the return process outlined above.
- Once your return is approved and received, we will process a refund for the returned item and then assist you in placing a new order for the desired item. Any price differences, applicable taxes, or shipping costs for the new item will be handled accordingly.
5. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately upon receiving the package.
- We may request photos or other evidence of the damage or defect for assessment purposes.
- Once verified, we will arrange for a replacement or issue a refund, including any applicable shipping costs.
6. Non-Returnable Items:
- Certain items may be non-returnable for hygiene reasons, copyright restrictions, or other factors. These may include but are not limited to underwear, swimwear, health and beauty products, software, and downloadable content. Please check the product description or contact our customer support team for specific details.
7. Return Shipping Address:
- The return shipping address will be provided by our customer support team upon initiation of the return request. Please do not ship any items back without prior authorization.
Please note that this Return and Exchange Policy is subject to change without prior notice. It is your responsibility to review the policy at the time of purchase. If you have any questions or require assistance with a return or exchange, please don't hesitate to contact our customer support team.
1. Eligibility:
To be eligible for a return or exchange, the following conditions must be met:
- The item(s) must be in their original condition, unused, and with any tags or labels still attached.
- The return/exchange request must be initiated within [number of days] days from the date of delivery.
- Some items, such as perishable goods, intimate apparel, or personalized/customized products, may not be eligible for return or exchange due to hygiene or customization reasons. Please check the product description or contact our customer support team for specific details.
2. Return Process:
If you wish to return an item, please follow these steps:
- Contact our customer support team within the designated return period to initiate the return request. Provide your order details and the reason for the return.
- Our customer support team will guide you through the return process, including providing you with a return authorization number and any necessary return shipping instructions.
- Pack the item securely in its original packaging or a suitable alternative to prevent damage during transit.
- Ship the item back to the designated return address using a trackable shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product).
- Once the returned item is received and inspected, we will notify you of the status of your return and proceed with the refund or exchange as applicable.
3. Refund:
- If your return is approved, we will initiate a refund to your original payment method (credit card, PayPal, etc.) within [number of days] days.
- Please note that the refund processing time may vary depending on your financial institution and payment method. If you have any concerns or questions regarding the refund, feel free to reach out to our customer support team.
4. Exchange:
- If you wish to exchange an item for a different size, color, or a different product altogether, please follow the return process outlined above.
- Once your return is approved and received, we will process a refund for the returned item and then assist you in placing a new order for the desired item. Any price differences, applicable taxes, or shipping costs for the new item will be handled accordingly.
5. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately upon receiving the package.
- We may request photos or other evidence of the damage or defect for assessment purposes.
- Once verified, we will arrange for a replacement or issue a refund, including any applicable shipping costs.
6. Non-Returnable Items:
- Certain items may be non-returnable for hygiene reasons, copyright restrictions, or other factors. These may include but are not limited to underwear, swimwear, health and beauty products, software, and downloadable content. Please check the product description or contact our customer support team for specific details.
7. Return Shipping Address:
- The return shipping address will be provided by our customer support team upon initiation of the return request. Please do not ship any items back without prior authorization.
Please note that this Return and Exchange Policy is subject to change without prior notice. It is your responsibility to review the policy at the time of purchase. If you have any questions or require assistance with a return or exchange, please don't hesitate to contact our customer support team.